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© 2020 Lou's Place

The Marmalade Foundation Ltd

ABN 17135874118


Nicole Yade, General Manager

Nicole took up the role of General Manager at Lou's Place in September 2017.


Nicole has over 20 years experience managing and delivering case work and counselling services and community development initiatives for highly vulnerable people in the NGO sector. Much of this work has involved working across cultures with traumatised populations, including extensive work with refugees, asylum seekers and Aboriginal communities.


Nicole has highly developed leadership skills in community services including crisis intervention, debriefing and supporting people in emergency situations, including extensive work experience in homelessness, domestic violence and childhood sexual abuse. With a Bachelor of Arts (Honours) majoring in psycho-social Anthropology, a Diploma of Management, a Certificate IV in Training and Assessment and studies in Forced Migration at the University of Oxford, United Kingdom.  Nicole values the strengths, resilience and expertise of all people and communities she works with. 

Jenny Holmes, Case Manager

Jenny started at Lou’s in January 2015 as the Community Service Worker after completing Certificate IV in Mental Health South Western Sydney TAFE and Diploma of Counselling at Australian College of Applied Psychology.


Jenny was promoted to Case Manager and is also part of the team at The Plunkett St Community Project. Both roles provide women with therapeutic Case Management services and draw on Jenny’s previous experience as a lifeline telephone crisis support worker. Jenny has also led work at Lou’s Place on The Miranda Project, and The St Vincent’s Open Dialogue Initiative.


Jenny has extensive training in:

Recognizing and responding to trauma, supporting Aboriginal people within the justice system and working therapeutically with people struggling with hearing voices and other paranoia.  She is also skilled in suicide intervention.

Ali Wardill, Case Manager

Ali has over 30 years’ experience across New Zealand and Australia in social work, financial counselling, case management and trauma counselling. With a Bachelor of Social Work, Ali works with expertise in strengths based and trauma informed approaches that value resilience and human rights.


Ali is an experienced group facilitator and has led many therapeutic groups over the years. Most recently she has co-facilitated Women, Choice and Change which focuses on empowering women in their relationships.


Ali has monitored issues of humanitarian concern in immigration detention and supported people participating in the Royal Commission into Institutional Responses to Child Sexual Abuse. This work was supported by Ali’s expertise

across a wide range of human services including the areas of Indigenous social justice, disabilities, refugees and asylum seekers, homelessness, older persons health, education, corrections & justice, mental health, substance abuse, clients with complex challenging behaviours and palliative care. 

Jess McCosker, Community Services Coordinator

Jess has completed the Diploma of Counselling in 2013 and the Bachelor of Counselling at the Australian College of Applied Psychology in 2017. 

Jess has gained valuable volunteer experience through the ANKALI project providing emotional support to people diagnosed with HIV/AIDS.  Jess is an experienced telephone crisis support worker for Lifeline and is passionate in supporting women through crisis intervention and suicide prevention.


Jess has previously volunteered for the Drug Arm Australasia support outreach team where she helped link homeless community members into accommodation and other services. Jess also completed her internship through Drug Arm in the community and family support service program where she facilitated harm minimization substance use counselling.